I'm sorry to hear you are having trouble installing. Here are some things to try.
1 - Please double check the installation instructions and make sure you followed all steps.
2 - Try opening the included Ableton session. It includes the plugin pre-loaded onto a channel. Once that session opens you can save the plugin to your user area by clicking the plugin save disk icon in the top right-hand corner of the plugin.
3 - Try updating to the latest version of Ableton 9 (or 10). (it’s a free update) I'm not sure if they work on anything older than v9.6.
4 - If you are still having problems, watch this video
If you are still having problems let me know. I want you to get this working as I know you will love it. However, if we have tried everything and it is still not working I will of course refund you.